Qwetch

Can I change or cancel my order?

Is payment secure?

Refund information following an after-sales service dispute

Hipli reusable box

What payment methods are accepted?

📦 Order info

🎄Delivery cut-off for Christmas 2025 🎄

Delivery problem

What are the usual delivery times?

Tracking my order

What are the delivery costs and methods?

How long does it take to prepare my order?

I've received a damaged product, what should I do?

Taxes and customs duties

🚚 Delivery

How do I make a return?

Refunds

🔁 Returns / Exchanges

What is the isothermal performance of Qwetch containers?

Can I put fizzy/sparkling drinks in Qwetch bottles?

Are Qwetch containers leak-proof?

Is the composition of Qwetch products healthy?

Are Qwetch containers microwave- and dishwasher-safe?

Why are some of our products not customizable?

Where are Qwetch products and accessories made?

Our lids evolve towards greater versatility and circularity

Do we have sales or discount codes?

💡 Product info

Warranty policy

Product damaged in transit

My product is not waterproof

My product doesn't keep hot or cold

✅ Warranty

Bottles / Gourds / Cold Cups : which accessories and spare parts?

Lunchboxes: which accessories and spare parts?

Mugs / Travel Mugs / Tea Mugs : which accessories and spare parts?

Thermo / Teamugs: which accessories and spare parts?

🔧 Compatibility Accessories & Spare parts

How do I clean Qwetch containers?

Label/glue difficult to remove

🫧 Cleaning

What is Solid Drinks Qwetch?

When and how to use Solid Drinks Qwetch?

Where are the products made?

How much water do I need for one Solid Drinks?

Do Solid Drinks contain sweeteners?

Can Solid Drinks be consumed by pregnant women?

Can Solid Drinks be used in sparkling water?

Are Solid Drinks high in calories?

How long can the tablets be consumed once the packet has been opened?

How should I store my Solid Drinks packet?

Can I return a packet?

What should I do with my packaging?

🍓 Solid Drinks

How can I contact Qwetch about a partnership, collaboration, or interview?

📰 Partnership / Press / Influence

🎄 Delivery cut-off for Christmas 2024 🎄

Guaranteed delivery t. See below for our guaranteed delivery times for Christmas (by 12/24/2025) by country and product:. - Standard home delivery. - Standard home delivery. - Standard home delivery. Please note that our customer service department w

Guaranteed delivery tSee below for our guaranteed delivery times for Christmas (by 12/24/2025) by country and product: <table style="width: 85%; margin-right: calc(15%);"><tbody><tr><td style="width: 20.4241%;">Country</td><td style="width: 32.5494%;">Orders include:</td><td style="width: 28.7415%; text-align: center;">Delivery methods</td><td style="width: 18.1973%; text-align: center;">Last order date</td></tr><tr><td rowspan="3" style="width: 20.4241%; text-align: left; vertical-align: middle;">France (metropolis)</td><td rowspan="2" style="width: 32.5494%;">Non-personalized&#xA0;products only</td><td style="width: 28.7415%;">- Pick up point - Standard home delivery</td><td style="width: 18.1973%; text-align: center;">18/12, midnight.</td></tr><tr><td style="width: 28.7415%;">- Express home delivery</td><td style="width: 18.1973%; text-align: center;">&#xA0;21/12, midnight.</td></tr><tr><td style="width: 32.5494%;">Personalized&#xA0;products</td><td style="width: 28.7415%;">- Pick up point- Standard home delivery- Express home delivery</td><td style="width: 18.1973%; text-align: center;">14/12, midnight.</td></tr><tr><td style="width: 20.4241%;"> </td><td style="width: 32.5494%;"> </td><td style="width: 28.7415%;"> </td><td style="width: 18.1973%;"> </td></tr><tr><td rowspan="2" style="width: 20.4241%; text-align: left; vertical-align: middle;">Europe</td><td style="width: 32.5494%;">Non-personalized&#xA0;products only</td><td style="width: 28.7415%;">- Pick up point- Standard home delivery</td><td style="width: 18.1973%; text-align: center;">18/12, midnight.</td></tr><tr><td style="width: 32.5494%;">Personalized&#xA0;products</td><td style="width: 28.7415%;">- Pick up point- Standard home delivery</td><td style="width: 18.1973%; text-align: center;">14/12, midnight.</td></tr><tr><td style="width: 20.4241%;"> </td><td style="width: 32.5494%;"> </td><td style="width: 28.7415%;"> </td><td style="width: 18.1973%;"> </td></tr><tr><td rowspan="2" style="width: 20.4241%; text-align: left; vertical-align: middle;">DOM TOM</td><td style="width: 32.5494%;">Non-personalized&#xA0;products only&#xA0;</td><td style="width: 28.7415%;">- Standard home delivery</td><td style="width: 18.1973%; text-align: center;">11/12, midnight.</td></tr><tr><td style="width: 32.5494%;">Personalized&#xA0;products</td><td style="width: 28.7415%;">- Standard home delivery</td><td style="width: 18.1973%; text-align: center;">07/12, midnight.</td></tr></tbody></table> Please note that our customer service department will not be available by email or phone from December 25, 2025, through January 1, 2026. Your requests will be processed as soon as possible once&#xA0;our teams return on January 2, 2026. &#x1F384;For the holidays, the return period is extended to 60 days after delivery of the package.&#x1F384; For all orders placed between November 13 and December 21, 2025.

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