Warranty policyUpdated 5 days ago
Your Qwetch containers now come with a lifetime warranty against manufacturing defects, valid as long as you are the original purchaser of the product. Discover the lifetime warranty.
Solid Drinks accessories, spare parts and products remain covered by our 2-year commercial warranty from the date of receipt, for any manufacturing defect.
Failure to comply with the conditions of use and maintenance will void the warranty. The terms and conditions can be found on each product page in the shop www.qwetch.com. In the event of a defect in a "limited edition" or "customised" product, Qwetch does not guarantee that it will be able to supply the same product. If the defect concerns a spare part (seal, cap, filter, etc.), only the spare part will be replaced.
To make a complaint, please fill in the contact form and attach:
- proof of purchase
- a description of the problem encountered
- the serial number of your product (engraved on the underside, starting with W followed by 6 digits)
- one or more detailed photos of the product
Before making any claim, please check the 3 tabs below (your product does not keep things hot or cold, is not waterproof, product damaged during transport).