How do I make a return?Updated 3 months ago

Returns are authorized within 30 days of delivery of the order to the customer's home or relay point.

Personalized products cannot be modified, returned or exchanged (final sale). If your personalized product is faulty on receipt, please contact us directly.

Return conditions :

- The product must be unused and in its original packaging.

- Include the retraction form in the parcel, downloadable here

- Put the product and its original packaging in a box for shipping.

- Make a return request via the portal on this link below:

>> REGISTER YOUR RETURN <<

Returns are free of charge against a voucher in metropolitan France, Belgium, Germany, Spain, Luxembourg, the Netherlands and Portugal.

For cash-on-delivery returns, 5€ will be deducted per order to generate the return label.

For all other countries, return costs are at the customer's expense. Please respect the above conditions and register the return via the portal.

All returned products are inspected on receipt by our logistics department. Processing time is approximately 10 working days. If the returned product shows signs of use or does not comply with the return conditions, Qwetch reserves the right not to refund the customer and to return the product (unsaleable) to its recipient.